Reference

Your privacy before account access

Open your account with DANA, OVO, GoPay or QRIS data handled under this Privacy Policy; access and eligibility depend on local law and are available only where local…

DANA data contextOVO wallet checksGoPay recordsQRIS transaction logsPrivacy request path
roog777 Your privacy before account access
HELP CHANNELS

Privacy contacts that answer real account requests

Fast privacy help matters when your account, wallet or device record needs a correction. Use the channel that matches your issue: live chat for logged-in account checks, WhatsApp for identity follow-up, and email when you need a written record. Our team may ask you to confirm your phone number, last login device or a recent DANA, OVO, GoPay or QRIS reference before changing data.

Team online

Live chat

Use live chat from 09:00 to 02:00 WIB when you can access your account. Choose Account > Help > Privacy Request so the agent can see your profile status without asking for your password.

WhatsApp check

Message our WhatsApp care line during the same 09:00 to 02:00 WIB hours for data correction follow-up. We may match your phone number with a recent QRIS or GoPay reference before editing account details.

Email record

Send privacy requests to [email protected] when you need a written trail. Include your username, registered phone number, request type and one payment rail used, such as DANA or OVO, but never send your password.

ACCOUNT SAFETY

Controls for data, cookies and access

Privacy controls are useful only when you can find them. In your account, go to Profile > Security > Privacy Request to ask for a copy, correction or…

Account data

Your profile may contain username, phone number, contact email, login time, device type and password status.

Payment data

DANA, OVO, GoPay and QRIS records are used to match wallet credits, withdrawals and dispute checks.

Cookie data

Cookies help keep your session active, remember language choices and spot unusual login patterns.

Game activity

We record activity such as Speed Baccarat tables, Aviator rounds, Wild West Gold sessions and wallet changes.

Retention checks

Some records can be removed when they are no longer needed, while wallet and security logs may stay longer for…

Request handling

For access, correction or deletion, start in Profile > Security > Privacy Request or contact [email protected].

Privacy questions before you join

These answers focus on the Privacy Policy and how it affects your account before and after you join. They cover the data we collect, why payment references are kept, how cookies work, what happens when you request deletion, and which contact path to use when you need a privacy response tied to your own account.

We collect account details such as username, phone number, login credential status, device type, IP address and wallet references. This lets us create your profile, protect access, process DANA, OVO, GoPay or QRIS records, and answer privacy requests.

Payment references help us match wallet credits, withdrawals and disputed transactions to the correct account. We keep transaction ID, time and status where needed, but we do not ask for your private e-wallet password or app login.

Yes. Go to Profile > Security > Privacy Request, or contact live chat from 09:00 to 02:00 WIB. We may ask you to confirm your phone number, last login device or a recent payment reference before making changes.

You can ask for deletion by email or through the privacy request path in your profile. Some wallet, security or dispute records may need to remain for legal duties or account protection, and we will explain that clearly.

Cookies keep your session active, remember basic preferences and help detect unusual access. If you clear cookies on Chrome or Safari, you may need to log in again and pass a phone or device check.

We share data only with partners that help run the account, payment checks, security monitoring, customer care or legal response. We do not sell your account data, and each request is tied to an operating need.

Use live chat for quick account checks, WhatsApp for follow-up during 09:00 to 02:00 WIB, or [email protected] for a written record. Include your username and request type, but never include your password.